Any questions ? We can help...


What is the delivery time?

Normally 3 – 6 weeks depending on the fire chosen. You can enquire as to a firmer delivery date by calling us on 01642 553 322.

Where do you deliver to?

We deliver to England, Wales and Scotland, areas under Dundee. (please call for clarification).

Do you accept returns?

No, most of the products are made to order therefore returns are not usually accepted.

How do I report damages?

Any damages to the box or packaging must be reported to the delivery driver. And the product must be fully checked over within 24 hours and any faults/damages reported to our customer service team on 01642 553 322.

What is the guarantee?

Guarantee: 2 years.

Can I cancel an order?

Should you change your mind you can cancel an order and receive a refund within 24 hours of placing your order. You may still be able to cancel it up to 7 days from order, please contact us on 01642 553 322 to enquire.

Any further questions? Please do not hesitate to call us on 01642 553 322 during normal working hours or email us at