FAQs

Normally 3 – 6 weeks depending on the fire chosen. You can enquire as to a firmer delivery date by calling us on 01642 553 322.

We deliver to England, Wales and Scotland, areas under Dundee. (please call for clarification).

No, most of the products are made to order therefore returns are not usually accepted.

Any damages to the box or packaging must be reported to the delivery driver. And the product must be fully checked over within 24 hours and any faults/damages reported to our customer service team on 01642 553 322.

Guarantee: 2 years.

Should you change your mind you can cancel an order and receive a refund within 24 hours of placing your order. You may still be able to cancel it up to 7 days from order, please contact us on 01642 553 322 to enquire.